Orders are typically processed within 7–14 business days. Once your order is confirmed, the packing process is initiated to ensure your items are prepared securely for shipment.

Please note that delivery timelines may vary for each product. You are advised to refer to the delivery timelines specified on the product details page for accurate information.

Delivery charges may vary based on the product and the delivery location. Factors such as the size, weight, and type of product, along with the shipping destination, influence the applicable charges.

To view the exact delivery charges for your order, please refer to the Order Summary at Checkout.

We currently offer standard shipping, which ensures that your order is delivered efficiently and securely within the estimated delivery timeframe.

Yes, shipping options may vary based on the product type, size, and destination. Some products may require truck transport, while others can be shipped using regular courier services. Certain items may also require cargo shipping.

The appropriate shipping method will be selected to ensure the safe and efficient delivery of your order.

The expected delivery time depends on multiple factors, including product type, vendor policies, and delivery location. Typically, delivery timelines are estimated at Checkout and displayed in your order summary.

In general, delivery is expected within 7–14 business days. However, certain items may require additional time due to product availability, remote delivery locations, or customization requirements.

For the most accurate estimate, please refer to the delivery timeline mentioned on the product page or in your order confirmation email.

Yes, you may cancel your order only if it has not been shipped. Once an order has been confirmed and dispatched, cancellations will no longer be permitted.

Yes, you can track your order. Once the order is shipped, a tracking ID or link will be shared via email or SMS.

You can also visit the "My Orders" section in your account to view real-time updates. For further assistance, please contact our support team.

In rare cases, tracking information may not update immediately. If there is a prolonged delay in updates, please contact our customer support team, and we will promptly investigate the issue.

If an incorrect delivery address has been provided, please contact our customer support team immediately. If the order has not yet been dispatched, we will attempt to update the address.

If the order has already been shipped, address changes may not be possible, and additional charges may apply for rerouting or re-delivery.

Any issues arising due to an incorrect address are the sole responsibility of the buyer. If delivery fails due to an incorrect address, the order may be returned, and the buyer will bear any associated charges. Customers are advised to double-check address details during Checkout.

No, delivery address changes are not possible once the order is in transit. Please ensure all address details are accurate at the time of Checkout.

If you are unavailable during delivery, the delivery partner may leave the package in a secure location or leave a delivery attempt notice. In some cases, a subsequent redelivery attempt may be made.

If delivery is refused, the package will typically be returned to us. Any shipping or additional charges incurred due to refusal may be deducted from the refund amount, if applicable.

Refunds will be processed according to the vendor's policy, and certain items may not be eligible for refunds. We recommend accepting the delivery and initiating a return request if there is an issue with the product.

If a shipment is lost, damaged, or delayed, we will coordinate with the shipping carrier to resolve the issue.

• Damaged items: Must be reported within the specified timeframe for replacement or refund.
• Lost shipments: Will be verified, after which a replacement or refund may be offered.
• Delayed shipments: Assistance will be provided with tracking updates.

Please contact customer support for assistance.

We are responsible for any damage to the product prior to delivery. Once the product has been delivered, responsibility transfers to the buyer.

We do not assume liability for damage occurring after delivery. Buyers are strongly encouraged to inspect products thoroughly upon receipt.

While we strive for timely delivery, delays may occasionally occur. If your order is delayed, please take the following steps:

• Track your package via the My Orders section
• Verify your shipping address details
• Check payment processing status
• Allow an additional 48 hours for unforeseen delays

These steps will help identify and resolve delivery issues efficiently.

If your order is not delivered within 2 (two) days of the estimated delivery date, please contact customer support with your order and tracking details. We will investigate and assist accordingly.

If you receive a damaged, incorrect, or empty package:

• Take clear photos of the item and packaging
• Record a video of the unopened package, ensuring the shipping label is clearly visible
• Share the video, photos, and order details with customer support

Please note that refunds or returns cannot be processed without the required video evidence.

Please check with neighbors or building management to confirm whether the order was received on your behalf. If the issue persists, contact our customer support team for further assistance.

For any additional shipment concerns, please email us at: support@adsumoriginator.shop

Currently, we do not offer international shipping. All delivery addresses must be located within India.