All items sold on the Platform are non-returnable. Returns are not permitted unless explicitly approved by our customer support team under exceptional circumstances.

If you believe your situation qualifies for a return, please contact customer support for further evaluation.

Unless otherwise stated on the product detail page, all items are non-returnable. Customers are advised to carefully review product descriptions before completing a purchase.

Physical products: Once confirmed and shipped, physical goods generally cannot be returned.

Digital products: Items such as digital downloads, software, and e-vouchers are non-returnable once delivered.

E-vouchers, gift cards, subscriptions, and discount codes: Returns, cancellations, or replacements are not applicable. Issues related to redemption, expiry, or vendor-side technical failures must be addressed directly with the respective service provider.

Adsum is not responsible for issues arising from third-party service providers, including redemption failures, expired vouchers, or dissatisfaction with vendor services.

In cases where a product is defective, damaged, incorrect, or missing, Adsum may review the matter and, at its discretion, offer a return or replacement on a case-by-case basis.

For electronic items, customers must ensure that all personal data is deleted prior to return. Adsum shall not be liable for misuse of personal data left on returned devices.

A product shall be considered damaged, defective, or incorrect if:

• The product seal is broken or there is leakage
• Components or specifications are missing
• Quantity or size differs from what was ordered
• Material differs from what was ordered
• Product does not match its description
• The product is completely missing from the package
• The shipping box is damaged or tampered with

Replacements are generally not permitted unless the product is defective or damaged upon delivery. To request a replacement, you must contact customer support immediately and provide:

• Clear photos of the product and packaging
• A video of the unopened package with the shipping label visible

Requests submitted after the specified return or replacement window will not be processed under any circumstances.

If your order is damaged, incorrect, or empty:

• Take clear photos of the item and packaging
• Record a video of the unopened package with the shipping label visible
• Share the video, photos, and order details with customer support

Refunds or replacements cannot be processed without this video evidence.

Returns, replacements, or refunds based on subjective dissatisfaction (such as perceived quality) are not permitted. Only objectively damaged, defective, or incorrect products are eligible under this Policy.

Refunds are issued in the form of Shopping Credits within seven (7) working days from:

• Receipt of a cancellation request (before delivery), or
• Successful pickup of the returned product (after delivery)

Shopping Credits can be used for future purchases or gameplay. Account balance updates may take additional time to reflect.

Refunds will be issued only if:

• The product is returned in its original condition
• The product is unopened, unused, and includes original packaging, tags, manuals, warranty cards, and accessories

Refunds may be denied if:

• The product was damaged while in the customer's possession
• The product differs in material from what was ordered
• The returned item does not match what was shipped
• The entire product is missing from the package